A Return Material Authorization (RMA) number must be obtained from Versatile Power before a power supply may be returned for repair.
Contact Versatile Power Customer Service at 408-341-4600 option 2 to obtain an RMA number.
When requesting an RMA please provide the following information,
A description of the problem:
Please include the RMA number with the unit being returned. Units must be well packaged when shipping to Versatile Power; the repair of any damage incurred during shipping is not covered by warranty and will be charged to the customer.
Return all units to Versatile Power with pre-paid shipping.
For warranty repairs, Versatile Power covers the cost for return shipment to the customer via ground transportation to locations in the domestic US and Canada. For out-of-warranty repairs, overnight shipments and shipments to other countries please contact Versatile Power Customer Service for shipping fees.
Ship units to:
743 Camden Avenue
Campbell, CA 95008