RMA Information


A Return Material Authorization (RMA) number must be obtained from Versatile Power before a power supply may be returned for repair.

Contact Versatile Power Customer Service at 408-341-4600 option 2 to obtain an RMA number.

When requesting an RMA please provide the following information,

Model number:

Serial number:

A description of the problem:

Please include the RMA number with the unit being returned.  Units must be well packaged when shipping to Versatile Power; the repair of any damage incurred during shipping is not covered by warranty and will be charged to the customer.

Return all units to Versatile Power with pre-paid shipping.

For warranty repairs, Versatile Power covers the cost for return shipment to the customer via ground transportation to locations in the domestic US and Canada.  For out-of-warranty repairs, overnight shipments and shipments to other countries please contact Versatile Power Customer Service for shipping fees.

Ship units to:

Versatile Power
RMA _________
743 Camden Avenue
Campbell, CA 95008